FAQ

HearthCabinet Ventless Fireplaces FAQ

Click on the questions below for drop-down answers

Fireplace Basics

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“A ventless fireplace is a fireplace that does not have any chimney, flue, or exhaust system. The heat of a ventless fireplace remains in the space.”

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“HearthCabinet Ventless Fireplaces do not give off the harmful emissions of wood or gas fireplaces which is why HearthCabinet Ventless Fireplaces don’t require a chimney or venting of any kind, making them much more eco-friendly. Not venting saves considerable construction costs and allows for a greater flexibility in the placement of the fireplace and design of the project. These are just a few ventless fireplace pros.”

Fuel

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“HearthCabinet Ventless Fireplaces use proprietary nontoxic, isopropyl alcohol gel fuel cartridges. The fuel is similar to a hospital-grade hand-sanitizer, rubbing alcohol, or chaffing dish fuel. The alcohol gel fuel cartridges are single-use and pre-filled so there is never any pouring of fuel. Light the cartridges by removing the rubber stopper on the top of the cartridge and light the exposed gel fuel with a long butane lighter.”

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“With combustion of any type there are emissions. When lit, HearthCabinet’s alcohol gel fuel give off mostly water vapor and carbon dioxide, just like human breath. Trace amount of carbon monoxide are well below the 250 parts per million maximum at only 16 parts per million. They are far cleaner burning than wood or gas fireplaces.”

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“The alcohol gel fuel cartridges will burn themselves out once all of the gel fuel has been used up or can be extinguished with the metal snuffer plates, that come with your HearthCabinet, at any time.”

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“If you re-cap the alcohol gel fuel cartridges after being extinguished and left to cool they can be relit again. We find that the fire burns longer and higher when used entirely in one sitting.”

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“As lively as a wood fire in appearance, like a log, each cartridge lasts up to 2 hours. Lit with a long butane lighter, cartridges can be extinguished at any time with supplied snuffer plates or left to go out on their own. Room size and airflow can have an impact on the fire’s burn time.”

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“HearthCabinet Ventless Fireplaces’ isopropyl alcohol gel fuel is comparable in burn-time and emissions released to ethanol. However the isopropyl gel fuel provides a brighter golden flame in comparison and is much safer than liquid fuels.”

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“As much as we love s’mores, the answer is no. To ensure safe use, no foreign objects are allowed inside the fireplace and the door must be closed and locked at all times. Using the cartridges or fireplace other than as directed in our Safe Use document would void the fireplace warranty, approval in New York City, and present serious health and safety risks.”

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“HearthCabinet Ventless Fireplaces were designed with a proprietary fuel cartridge system that ensures safe use. Other than the alcohol gel fuel cartridges, the only other ‘fuel’ approved for use would be Hearth Cabinet’s Summer Candles with Candle Holder. The use of any other candles or fuel would void the fireplace warranty, approval in New York City, and present serious health and safety risks.”

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“The alcohol gel fuel cartridges cost less than $10 (prices may vary overtime). They come in cases of 8 and can be ordered online and shipped anywhere in North America.”

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“Each HearthCabinet Ventless Fireplace comes with one case of alcohol gel fuel cartridges. Cases of fuel cartridges can be ordered online and shipped anywhere in North America. Ordering information will be provided with the delivery of the fireplace.”

General

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“HearthCabinet Ventless Fireplaces are not meant to be a primary heating source, but do provide a wonderful ambient heat.”

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“HearthCabinet’s ventless alcohol gel fuel cartridge system is efficient since no heat is being lost up a chimney or flue. However, they are not recommended to be used as a primary heating source.”

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“Yes! HearthCabinet Ventless Fireplaces are very safe. For safe-use instructions, see the Safety & Approvals page.”

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“HearthCabinet Ventless Fireplaces are the ONLY ventless fireplaces approved or use in New York City by the New York City Fire Department and Department of Buildings because of patented safety features unique to Hearth Cabinet. To see our approval letters, please see the Safety & Approvals page.”

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“HearthCabinet Ventless Fireplaces are fully-assembled, self-contained fireboxes. We are happy to recommend a variety of mantel companies and designers.”

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“No. Every HearthCabinet Ventless Fireplace has a thin rigid steel mesh screen that allows for airflow and prevents inadvertent Contact us with the flame.”

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“HearthCabinet Ventless Fireplaces weigh 100 pounds or more depending on the model.”

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“HearthCabinet Ventless Fireplaces can be used virtually anywhere they can be installed. In New York City, Hearth Cabinet Ventless Fireplaces are the only ventless fireplaces approved for use by the New York City Fire Department and Department of Buildings. For more information, see the Safety & Approvals page.”

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“Yes! HearthCabinet Ventless Fireplaces can be custom sized or designed to match any project. We work closely with trade professionals to achieve the look a project requires. For more information on our bespoke process, Contact us for a personal consultation.”

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“HearthCabinet designs and fabricates every Hearth Cabinet Ventless Fireplace in New York City to ensure unparalleled quality and short lead times, and to contribute to the local economy by employing the best local designers, craftsmen and technicians. This leads to a superior product and better customer service.”

Installation

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Contact us HearthCabinet during business hours to speak with a design professional that can assist in the design and ordering process or to answer any questions you may have.”

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“HearthCabinet Ventless Fireplaces can be installed in minutes by sliding the fireplace into a prepared opening, mantel, or space and secured with four (4) screws through the base of the firebox. See product spec sheets for specific installation requirements.”

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“HearthCabinet does not install fireplaces but our company can recommend contractors in various locations and consult on the installation process. Any trade professional can quickly and easily install a HearthCabinet Ventless Fireplace. See installation requirements on product spec sheets.”

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“HearthCabinet Ventless Fireplace installations don’t have to be permanent since they are secured with just four (4) screws. HearthCabinet Ventless Fireplaces must be secured (fixed/not moveable) during use.”

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“Stainless Steel HearthCabinet Ventless Fireplaces can be used outdoors. Please mention your intended use when specifying or ordering your fireplace.”

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“Yes. A minimum of 12” must be left between the top of the firebox frame and the bottom of the TV or electronic device. Within the first 6” above the top of the fireplace frame there must be a barrier (ledge, mantel, or shelf) of heat resistant material between the top of the fireplace frame and the TV or electronic device that extends a minimum of 7” beyond the face of the TV or electronic device to deflect heat away from the TV or electronic device.”

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“Our New York City showroom is located in Chelsea, available by appointment, at 250 West 26th Street between 7th and 8th Avenues. Showroom Hours are Monday – Friday, 9am to 6pm.”

Other showrooms are:

DSG Distributors
1691 County Road 39
Southampton, New York 11968

Christopher Peacock Short Hills
14 Main Street, Suite B
Millburn, NJ 07041

Red Bank Design Center
147 Broad Street
Red Bank, NJ 07701

Hines & Co. – The Washington DC Design Center
1099 14th Street NW, ste. 440B
Washington, D.C. 20005

Kitchens by Gregory
8680 Louisiana Street, Suite B
Merrillville, IN 46410

Cordrey Collection – LA Mart / The Reef
1933 S. Broadway #1002
Los Angeles, CA 90007

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Contact us and we can direct you to installations that may be near your location.”

Ordering

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Contact us directly for pricing on all standard or custom models”

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“Yes. HearthCabinet offers a discount to trade professionals. Contact us to talk about our trade program.”

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“Please visit the How to Order Page on the HearthCabinet website.”

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“HearthCabinet Ventless Fireplaces are sold directly from our showrooms. You may also Contact us HearthCabinet by phone or website to place an order.”

Support

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“HearthCabinet offers a one year warranty against factory defects. Altering your HearthCabinet Ventless Fireplace in any way may void the warranty.”

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“All sales are final.”

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Contact us directly for any repair requests. Do not use any unauthorized parties to make any repairs.”

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“Operate your HearthCabinet Ventless Fireplace only as directed and it will last for decades to come. The only maintenance necessary is exchanging the fuel cartridges as needed. To clean the face or interior of the fireplace use a damp cloth. A non-organic stainless steel cleaner can be used on stainless steel surfaces.”

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Contact us directly to order replacement keys or snuffer plates.”